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Privacy Policy

Your privacy is important to us

At HMS Environmental, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

Information We Collect

We collect personal information in various ways, including when you interact with us through our website:

  • Contact Form Data: When you submit our contact form, we collect your name, email address, phone number, company name, service type, and message.
  • Website Analytics: We use Google Analytics and Google Tag Manager to collect information about how you interact with our website, including pages visited, time spent, and referral sources. This data is collected automatically through cookies and similar tracking technologies.
  • Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Respond to Enquiries: To answer your questions and respond to your contact form submissions.
  • Improve Our Services: To understand how you use our website and improve our content, services, and user experience.
  • Comply with Legal Requirements: To comply with applicable Australian laws and regulations.
  • Marketing Communications: With your consent, we may use your email address to send you updates about our services and industry insights (you can opt out anytime).

Information Sharing

We take your privacy seriously and do not sell or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (such as email service providers), under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to lawful requests from government authorities.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes:

  • Encrypted transmission of sensitive data via SSL/TLS
  • Secure data storage with access controls
  • Regular security audits and updates
  • Limited access to personal information to authorised personnel only

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, and you provide your information at your own risk.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your user experience and gather analytics data:

  • Google Analytics: We use Google Analytics to track visitor behaviour and website performance. This helps us understand how our website is used and identify opportunities for improvement.
  • Google Tag Manager: We use Google Tag Manager to manage and implement various tracking and marketing tags on our website.
  • Essential Cookies: We may use essential cookies to maintain website functionality and security.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. For more information about managing cookies, visit www.allaboutcookies.org.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Consumer Law, you have the right to:

  • Access Your Information: Request access to the personal information we hold about you.
  • Correct Your Information: Request correction or amendment of any inaccurate or incomplete personal information.
  • Delete Your Information: Request deletion of your personal information, subject to legal and business obligations.
  • Opt Out: Opt out of marketing communications and certain tracking activities.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by updating the “Last Updated” date below and, where appropriate, by sending you an email notification. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Last updated: February 2026